The questions our LA clients actually ask
Real, medically-accurate information — not marketing fluff. Hair color while pregnant, microblading on your period, patch tests, men's fades, lash allergies, retinol timing before facials. If yours isn't here, call (323) 775-3637 or email hello@muasalon.com and we'll add it.
Booking, hours, walk-ins, parking
How do I book an appointment at MUA Salon?
Book online at muasalon.com/book/, call (323) 775-3637, or email hello@muasalon.com. Permanent makeup, bridal, color correction, and services longer than 90 minutes require a non-refundable deposit of 20–30% at booking, applied to your final invoice. Same-day bookings are usually possible for haircuts, blow-dries, brow shaping, and quick manicures.
Do you accept walk-ins?
Yes for shorter services (haircut, blow-dry, brow shaping, quick manicure, men's cut) when chairs are open. For color, permanent makeup, bridal, lash extensions, and facials an appointment is required. Call ahead on weekends — Saturday walk-in availability is limited.
What are MUA Salon's hours?
Monday–Saturday 9:00 AM to 7:00 PM, Sunday 10:00 AM to 7:00 PM. Holiday hours may vary — see the top of the homepage for closures. Last appointment slots are typically 90 minutes before close for shorter services and 3 hours before close for color.
Where is MUA Salon located and where do I park?
8336 West 3rd Street, Los Angeles CA 90048 — Beverly Grove, between Beverly Hills and West Hollywood. Metered street parking on West 3rd Street and side streets, plus several paid lots within a 2-block walk. There is no on-site lot. Allow 5–10 extra minutes on Saturday mornings.
Color, cuts, prep, and safety
Is it safe to color my hair while pregnant?
ACOG (American College of OB-GYN) considers hair color safe during pregnancy, but the safest window is the second trimester (weeks 13–27) — organogenesis is complete and morning sickness has usually eased. Foil highlights and balayage are safer than single-process root color because chemicals don't touch the scalp. We use ammonia-free formulas on request. During the first trimester we recommend a scalp-friendly gloss or toner if you want something.
Should I wash my hair before a color appointment?
Do not wash for 24–48 hours before a color service. Your scalp's natural oils act as a barrier and reduce burning or itching from lightener and permanent color. Come with dry hair, no leave-ins, no dry shampoo, no styling product.
How long does hair color last before I need a touch-up?
Root touch-up for single-process: every 4–6 weeks. Balayage: 3–4 months (roots grow in naturally). Highlights or foils: 8–12 weeks. Vivid or fashion colors (pastels, reds, coppers): every 4–6 weeks — these fade fastest. A gloss/toner every 4–6 weeks between color services keeps tone from turning brassy or dull.
What is the difference between balayage and highlights?
Highlights are painted with foils in defined sections for uniform lift, best when you want structured brightness or full-head blondes. Balayage is hand-painted freehand — softer, more dimensional, lower-maintenance because roots grow out naturally. Balayage is a technique, not a formula. At MUA Salon full balayage starts at $300, partial at $180.
Do I need a patch test before hair color?
Yes if any of these apply: first-time professional hair color, 12+ months since your last color, previous reaction to hair dye, or known PPD (paraphenylenediamine) allergy. A patch test is a small dab of dye behind the ear or inner arm, checked 48 hours later. Book the patch test 2–3 days before your color appointment.
Can you remove box dye and get me back to natural?
Yes, but it takes multiple sessions and hair integrity is the constraint. Box dyes deposit high pigment and often contain metallic salts that react badly to lightener. We start with a free consultation, a strand test, and often a color remover (Malibu or Colour Prep) before lightener. Expect 2–4 sessions spaced 2–4 weeks apart, with bond builders (Olaplex, K18) at every step.
Can you blend gray without full coverage?
Yes. Gray blending uses demi-permanent color plus lowlights or highlights to soften the gray so it looks like a highlight rather than a root. It requires no root touch-up because it grows in naturally. Best when gray is under 40% of your hair. Above 40% gray, single-process root color usually looks cleaner.
Is Olaplex worth adding to my color service?
Olaplex (or K18) repairs broken disulfide bonds — the exact damage caused by lightener, permanent color, heat, and chemical straightening. Worth adding whenever you're lifting more than one level, correcting box dye, doing a Brazilian Blowout, or if hair already feels dry. Adds $30–50 depending on hair length.
Fades, beards, and men's grooming
How much is a men's haircut at MUA Salon?
Men's cuts start at $60 for a scissor cut with wash and style, 45 minutes. Barber cuts (skin fade, taper fade, buzz cut with beard) start at $70. Beard trim add-on: $25. Kids' cuts (12 and under): $50. Hot towel finish and consultation are included. Walk-ins welcome for men's cuts on weekdays.
Can I bring a photo for my men's fade?
Yes, and we strongly recommend it. Bring 2–3 photos showing the fade from front, side, and back, plus one photo of the top length. Vocabulary that helps: skin fade (all the way to bald), taper fade (leaves 1–3 guard on the neckline), drop fade (dips behind the ear), burst fade (around the ear), mid vs high vs low (where the fade starts). Our barber will match the reference or tell you honestly if your hair pattern won't support it.
How often should men come in for a haircut?
Skin fades: every 2 weeks to keep the line crisp. Taper fades: every 3–4 weeks. Longer classic cuts: every 4–6 weeks. Beard trims can be booked more frequently than the haircut. Between visits, an edge-up (neckline and sideburn line) is $20 and takes 15 minutes.
Do you do gray blending for men (not full coverage)?
Yes. Men's gray blending is a low-commitment demi-permanent that softens gray by 50–70%, grows in naturally without a hard root line, and needs a refresh every 5–6 weeks. Full coverage is possible but reads more obviously colored, so we usually steer men toward blending. Consultation is 15 minutes, free.
Should I wash my hair before a men's haircut?
Come with clean, dry hair — no product, no wet hair. For a skin fade, freshly cut guide lines show up better on clean hair. If your hair has heavy pomade or wax, we shampoo first (included). Do not use hairspray or dry shampoo before a fade — it clogs clippers.
Microblading, nano brows, lip blush, eyeliner
Can I get microblading or PMU during my period?
Reschedule if your appointment falls on day 1 or 2 of your cycle. Estrogen and progesterone drops make skin more sensitive — pain feels sharper, you bleed more during the procedure, and pigment retention drops by roughly 20–30%. The sweet spot is days 5–14. Ovulation days (12–14) show the best pigment healing.
Can I get PMU while pregnant or breastfeeding?
No. We do not perform microblading, nano brows, lip blush, or any PMU procedure on pregnant or actively breastfeeding clients. Concerns: stress on the immune system, hormone-driven pigment shifts (color heals unpredictably), and the small risk of blood-borne pathogens crossing to baby. We book you a consultation for after weaning.
What medications should I stop before PMU?
Avoid these for 48–72 hours before your PMU appointment: aspirin, ibuprofen (Advil, Motrin), naproxen (Aleve), fish oil, vitamin E, ginkgo, ginseng, alcohol. They thin the blood, cause bleeding during application, dilute pigment, and produce patchy healing. Tylenol (acetaminophen) is fine. Never stop a prescribed blood thinner (warfarin, Eliquis, Plavix) without your doctor.
I'm on Accutane. Can I get microblading?
No. Accutane (isotretinoin) makes skin extremely fragile and delays healing — you must be off Accutane for at least 12 months before any PMU. Attempting PMU on Accutane skin can cause scarring. If you're on topical Retin-A or tretinoin, stop 4 weeks before and 4 weeks after PMU.
How should I time Botox or filler with microblading?
Botox in forehead/glabella + microblading: either 2 weeks before microblading or 4 weeks after. Mapping brows on unsettled muscle means the shape drifts when the muscle relaxes. Lip filler + lip blush: filler 4 weeks before or 6 weeks after. Never same-day. Cheek and jawline filler does not conflict with brow PMU.
Am I a candidate for microblading if I have oily skin?
Microblading works but fades faster on oily skin — sebum breaks down pigment and blurs the fine hair strokes. We usually recommend nano brows over microblading for oily/combination skin: the machine deposits pigment more evenly, heals with sharper strokes, and lasts 2–3 years vs 1–2. Free 15-minute consultation confirms which suits your skin.
Does microblading hurt?
Most clients describe it as a light scratching. Topical lidocaine cream before and during keeps pain at 2–3 out of 10. Pain tolerance is higher on days 5–14 of your cycle and lower right before or during your period.
How long is PMU healing day-by-day?
Days 1–3: color looks 30–40% darker; brows feel tight. Days 4–7: light flaking or scabbing lifts naturally — do NOT pick. Days 8–14: color appears very light (the 'ghost stage') as new skin covers pigment. Weeks 3–6: color re-emerges to true tone. Week 6–8: perfecting touch-up (included). Full heal at 4–6 weeks. Avoid sweat, sun, makeup, and water for the first 10 days.
Can I get PMU over old work from another artist?
Often yes, but not always. Bring photos of the original work and current state to a free consultation. If pigment is heavily saturated or shows an unwanted color (blue-gray, orange, red), you may need a saline lightening session or laser removal first. Nano brows sometimes cover old microblading better than fresh microblading does.
How long does PMU last and is a touch-up included?
Microblading: 1–2 years. Nano brows: 2–3 years. Lip blush: 2–5 years. Permanent eyeliner: 3–5 years. The 6–8 week perfecting touch-up is included in your initial price. Color-boost touch-ups beyond that point are billed at a reduced rate (usually 40–50% of initial). Skin type, sun exposure, and skincare products (acids, retinols) affect longevity.
Fills, allergies, and daily care
How often should I refill lash extensions?
Refills every 2–3 weeks maintain full coverage. Lashes naturally shed 3–5 per eye per day, so by week 3 you've lost about 30–40%. Waiting past 3 weeks means the fill becomes a full-set price. If lashes are patchy or twisted, a fill won't save them — a removal and new full set is more honest and often cheaper.
What if I'm allergic to lash adhesive?
Most reactions are irritation from fumes (cyanoacrylate), not a true allergy — eyes water and lids feel puffy for 12–24 hours. True allergies (persistent swelling, itching, redness past 24 hours) require removal within 48 hours. If you've reacted before, tell us — we do a single-lash patch test 48 hours before the full set and offer a sensitive-eyes adhesive with slower cure time and lower fume.
Can I wear mascara with lash extensions?
Only water-based mascara on the tips, never on the roots. Waterproof mascara requires an oil-based remover which dissolves the adhesive. Best practice: skip mascara — extensions replace it. Never use eyelash curlers on extensions. For density, ask for hybrid or volume sets instead of classic.
Can I swim, work out, or shower with extensions?
After the first 24 hours, yes. During the first 24 hours the adhesive is still curing — heat, steam, or water weakens the bond. After curing: rinse extensions daily with a lash cleanser (never plain water on the roots) and pat dry, never rub. Avoid oil-based makeup remover and oil-based moisturizers near the eye.
Classic vs hybrid vs volume lashes — which is right?
Classic: 1 extension per natural lash, most natural, best for dense natural lashes. Hybrid: 70% classic + 30% volume fans, fullness without a strip-lash look. Volume: fans of 2–8 ultra-thin extensions per natural lash, dramatic and dense, best for sparse lashes. Mega-volume: 8+ per fan, event look, most maintenance. Pricing scales with time — volume sets take 2.5–3 hours.
Timing, prep, and what to skip
How often should I get a facial?
Every 4–6 weeks is the standard cadence — it matches skin's natural cell turnover cycle (28 days at age 20, closer to 45 days by age 50). Acne-focused facials can be every 2–3 weeks during a breakout period. Weekly facials are usually too much and disrupt the barrier. For a big event: book 2–3 weeks ahead so any temporary redness resolves.
Should I stop retinol before a facial?
Yes. Pause retinol, tretinoin, glycolic acid, salicylic acid, and physical exfoliants for 5–7 days before a facial. These thin the outer skin layer and make you prone to over-exfoliation, burning, or extraction bruising. Restart retinoids 5 days after the facial or when redness has fully calmed.
Is dermaplaning safe? Will hair grow back thicker?
Yes, safe when done by a licensed esthetician with a sterile single-use blade. Dermaplaning removes dead skin and vellus hair (peach fuzz) and does NOT make hair grow back thicker or darker — that's a myth. Vellus hair regrows at the same texture in 3–4 weeks. Not for active acne, cystic breakouts, or rosacea flares. Sunscreen for 5 days after is essential.
Can I get a facial while pregnant?
Yes, but skip anything with salicylic acid, benzoyl peroxide, high-strength glycolic acid, or hydroquinone. Safe during pregnancy: hydrating facials, gentle enzyme peels, LED light therapy, oxygen facials, lymphatic drainage. Skip microneedling and chemical peels over 20% glycolic. Always tell your esthetician you're pregnant.
What's the difference between a facial and HydraFacial?
A traditional facial cleans, exfoliates, extracts, masks, and moisturizes — all manual or semi-manual, 60–90 minutes. HydraFacial is a specific patented device combining vacuum extraction with serum infusion in one step, faster (30–45 minutes), predictable glow, zero downtime. Traditional facials give a deeper, personalized treatment; HydraFacial is better for pre-event skin with zero irritation risk.
How do I calm acne without harsh treatments?
Start with barrier support: gentle cleanser (Cerave, La Roche-Posay), fragrance-free moisturizer, mineral SPF daily. Add one active at a time: salicylic acid 2% 2–3x/week OR adapalene 0.1% nightly — never both. LED blue light in-salon calms inflammation in 3–4 sessions. Avoid picking, stacking exfoliants, over-cleansing. If acne persists past 3 months, book a dermatologist.
Smoothing treatments and safety
How long does a Brazilian Blowout last, and does it straighten hair?
Brazilian Blowout smooths frizz and cuts blow-dry time in half for 10–12 weeks. It does not chemically straighten — your wave and curl still return; only the frizz layer is sealed. Traditional keratin treatments straighten more aggressively and last 3–5 months. Our formulas are formaldehyde-controlled and applied in a well-ventilated studio.
Brazilian Blowout vs keratin treatment — which do I want?
Brazilian Blowout: preserves texture, smooths frizz, no straightening, 10–12 weeks, wash the same day. Traditional keratin (Cezanne, Marcia Teixeira): straightens 40–70%, cuts drying time by 60%, 3–5 months, requires 72-hour wait before washing. Love your curl → Brazilian Blowout. Want straighter, sleeker → keratin.
Are keratin treatments safe with curly hair?
Yes, but choose the right treatment. Brazilian Blowout smooths curls without loosening the pattern much (safe for 3B, 3C). Traditional keratin will relax curls significantly — 3C, 4A, 4B hair often reverts to nearly straight for 3–4 months. To keep your curl pattern, avoid formaldehyde-based keratins. Bond builders (Olaplex) are recommended for chemically-processed curly hair before any smoothing.
Can I do smoothing while pregnant?
No. Both Brazilian Blowout and keratin release small amounts of aldehydes during the flat-iron sealing step. Inhalation exposure during pregnancy is not considered safe by OSHA. Reschedule until after weaning. In the meantime, a K18 protein treatment or Olaplex bond builder can reduce frizz without aldehydes.
Wedding hair, makeup, trials, travel
How far in advance should I book bridal in LA?
Peak LA wedding months (May–October): 6–9 months ahead. Off-peak (November–April): 3–4 months. Your MUA Salon bridal package includes a paid trial 4–8 weeks before the wedding, day-of hair and makeup, and optional bridal-party styling. On-location work in Greater LA: $150 travel plus per-artist time. Trial fee credited toward the package.
Do I need a bridal trial? What happens in one?
Strongly recommended. 60–90 minutes: we test hair styling and makeup with reference photos, adjust to your dress neckline and lighting, and take reference photos from every angle. Bring your veil, headpiece, hair accessories, and a photo of the dress. Book 4–8 weeks before the wedding when your hair color and length are close to what they'll be on the day.
Do you travel to venues for on-location bridal?
Yes. On-location bridal hair starts at $1,000 and we travel anywhere in greater Los Angeles: Beverly Hills, Bel-Air, Malibu, Pasadena, Hollywood Hills, DTLA, Santa Monica, Palos Verdes. Travel beyond 25 miles is custom quoted. We arrive 30 minutes early to set up and require a bright, ventilated room with an outlet.
Can you do the bridal party's hair and makeup?
Yes. Bridal party services are billed per person and per service. We recommend one hairstylist per 3 attendees and one makeup artist per 4 attendees to finish by ceremony call time. We build a detailed schedule during your trial. Junior attendants (flower girls, ring bearers under 12): $50 each.
Cancellation, deposits, refunds
What is your cancellation policy?
24 hours' notice for any cancellation or reschedule. Late cancellations (less than 24 hours) and no-shows are billed at 50% of the booked service. Permanent makeup, bridal, and color correction require a non-refundable deposit of 20–30% to hold the chair; applied to your final invoice. You can reschedule the deposit once at no cost with at least 48 hours' notice.
Are deposits required and non-refundable?
A non-refundable deposit is required for: permanent makeup (30%), bridal packages (50%), color correction (20%), and services longer than 3 hours (20%). Applied to your final invoice. Deposits can be transferred once to a rescheduled appointment with at least 48 hours' notice — after that they're forfeited on cancellation or another reschedule.
Do you offer refunds?
Service fees are non-refundable, but if you're unhappy, contact us within 7 days and we'll bring you back for a complimentary correction. Retail products may be returned, unopened, within 14 days for store credit. Gift cards are non-refundable but have no expiration.
Safety, gift cards, accessibility, inclusion
What health and safety standards do you follow?
Single-use disposables for every PMU client (needles, blades, pigment cups, gloves), hospital-grade surface sanitization between clients, ventilated PMU stations, sterilization protocol meeting California CBBC guidelines. All PMU artists complete Bloodborne Pathogen Certification annually. Autoclave sterilization for reusable non-porous tools. Licensed and inspected by the California Board of Barbering and Cosmetology.
Can I redeem my gift card for cash?
No. MUA Salon gift cards are redeemable for any service or retail product but cannot be exchanged for cash. They have no expiration and can be used across multiple visits until the balance is depleted. Order at /gift-cards/. Gift cards can be transferred to another person by contacting us with the card number.
Is MUA Salon wheelchair accessible?
Yes. Entrance is street-level and wheelchair accessible. The restroom is ADA-compliant. We accommodate wheelchairs at hair stations (the chair moves) and PMU beds are height-adjustable. Let us know in advance for any other accommodations — sign-language interpreter, service animal, sensory-quiet environment — and we'll have everything ready.
Do you serve LGBTQ+ clients including trans and non-binary?
Yes, and enthusiastically. Our stylists and PMU artists are trained in gender-affirming aesthetics — feminine to masculine hair transitions, brow reshaping, lip blush for hormone-therapy pigment changes, chest and body hair color, beard shaping for trans men. Pronouns asked at booking and used throughout. Consultations are private and judgment-free. Contact us to be matched with a specialist.
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